Supervisor, Accounts Receivable Coding and Disputes

Solutions driven success.

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

As a Supervisor of Coding & Disputes you will manage the team to meet the evolving business requirements in a fast-paced environment. You will ensure that business goals and key performance metrics are delivered. As a leader, you will create a high-performance team through coaching and mentoring. Become a part of our rapidly growing dynamic team and we'll help you develop your career to a level that will exceed your expectations.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.  

What you’ll do on a typical day:

• Effectively lead the coding & resolver team to achieve service goals for various processes or programs, including coding (customer master) setup, grouping of accounts, HRC updates, invoice audit, HRC disputes, corrections, and oracle merges.
• Partner with internal stakeholders to create processes that reduce errors in customer onboarding and increase data set up integrity.
• Monitors and implements processes to ensure that set up of customer information is in accordance with evolving company needs and technological improvements.
• Collaborates with peers to drive culture, performance, and employee engagement.
• Creates documentation of processes and procedures to create standardization.
• Ensure that assignments are completed accurately and timely.
• Provide the training and tools needed for assignments.
• Monitor and review job performance while also overseeing time and attendance of each employee.

What you need to succeed at XPO:

At a minimum, you’ll need:

• Bachelor's degree or equivalent related work or military experience
• 3 years of related experience

It’d be great if you also have:

• 2 years of previous supervisory experience preferred.
• Prior experience working in LTL, freight transportation, logistics or supply chain environment. Minimum 2 years of experience preferred.
• Highly organized and proven ability to multi-task and prioritize work.
• Proven ability to communicate, written and verbal, with all levels of management.
• Proven ability to interact with internal and external customers.
• Extensive knowledge and use of mainframe, web, and Microsoft Office Applications.
• Ability to evaluate business process and implement change.
• Ability to read and interpret contracts.
• Ability to prioritize and delegate responsibilities to meet commitments.
• Ability produce written and verbal communication to senior audiences. Must have the ability to articulate complex issues to management, customers, and internal stakeholders.
• High level of attention to detail and ability to break down complex problems to drive solutions.
• Experience with High Radius.
• Experience working with customer master file systems is preferred.
• Experience researching and updating company hierarchies changes due to mergers, acquisitions, and divestures is preferred.

Be part of something big.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 
 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  
 

Review XPO's candidate privacy statement here.