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Service Level Manager

Date: 11-Mar-2019

Location: Eemshaven, NL

Company: XPO Logistics

Are you a manager who strives to exceed the expectations and SLA of the customer? Do you like to see different sites in the EMEA Region and do you have a little bit of IT knowledge? And are you good with planning and in building a long-term relationship with the customer? Does this sound like you? Then apply, because we are looking for a Service Level Manager for our location in Eemshaven!

What are you going to do as a Service Level Manager?


This position is responsible for coordinating all Build/Decom/NPI logistical activities at multiple locations in EMEA (Ireland, Finland, Netherlands, Belgium and England). Closely work together with Site managers / coordinators to achieve all Build / Decom per the set KPI’s / SLA. Plans and manage a flexible group of specialists (6) to support any NPI activities around Europe at any locations as desired by the customer. Manager will be single POC for program results and reporting to customer and Global program manager.  


Other responsibilities:

  • Responsible for Safety, Security and exceeding customer Expectations;
  • Proactively set goals with Site management to ensure Customer demands are met and KPI’s / SLA’s are exceeded released;
  • Building a long-term relationship with Customer on sites and with internal stakeholders;
  • Ensuring all standard working instructions, processes and procedures are adhered to;
  • Support the continuous improvement projects/developments;
  • Ensuring safe and secure work environment for all employees, comply with company, country and customer requirements;
  • Developing and supervise staff in accordance with the organization’s policies;
  • Responsible for Program cost control and provide input to budget and forecast.


What do we offer you?

  • A competitive salary;
  • A very cooperative work environment prevails, an environment with plenty of space for new ideas;
  • A job to get in contact with a lot of people from different countries;
  • Learning and dynamic environment within the Supply Chain;
  • The possibility to travel within Europe to see different locations (50%)
  • Exposure to work in an international Company.


What makes you the ideal candidate?

  • > 3 years operated as Manager with technical Service delivery activities, preferably in the High-Tech Industry;
  • Customer relation management experience/skills;
  • Know how to level with IT colleagues;
  • A bachelor’s degree in Logistics or more Technical education;
  • Proven Project Management skills;
  • Need to be fluent in English preferable as second language Dutch;
  • Willing to travel 50% of the time in Europe (US / APAC)


Your future work environment: 

We provide cutting-edge supply chain solutions to the world`s most successful companies. Our work is important, competitive and satisfying. We`re growing worldwide, and we`re constantly looking for talented individuals at all levels who can deliver the caliber of service our customers require. If you`re ready to give us your best, let`s talk. We`d like to invest in you.


Want to know more about XPO Logistics? Check out our video with the link below or visit our website 



In short, this is the place where you want to work at!
For further information you can contact Marcel de Ruiter (Recruiter), you can reach him by phone on the number 088-5881000.


Apply by clicking the button and log in to leave an updated resume


“Acquisition to this vacancy is not appreciated.”

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oreal, Toyota and many others. We’re the fastest-growing transportation company on the Fortune 500 list and we’re just getting started.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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