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Operations Manager (Pick Tower)

Data: 2019-05-04

Lokalizacja: Gromadka, PL

Firma: XPO Logistics

PEOPLE, TECHNOLOGY, ASSETS and EXPERTISE that work together around the globe to help our customers succeed.

Want a small taste of life at XPO Contract Logistics? Then sink your teeth into one of our big opportunities.


Localization: Osła k. Legnicy, Poland


AT XPO Logistics, we know our employees are at the heart of our success.

An Operations Manager (Pick Tower) is a management role responsible for planning, coordinating, supervising and reporting upon the work activities of the pick tower area.  

If you’re looking for a growth opportunity and a better lifestyle, join us at XPO Contract Logistics.


We are eager to attract the best, so we offer competitive compensation and a diversified benefits package, including medical & life insurance, lunch for free, transportation and more. 







  • Contributing to the profitability of the organisation through the control of costs – resources.
  • Monitoring financial performance, implementing corrective actions where appropriate and maximising the contribution for XPO Logistics
  • Identifying and recommending business development opportunities
  • Ensuring operational plans are developed & implemented to ensure achievement of business objectives
  • Actively seeking to develop ideas that can reduce costs and increase revenue.
  • Weekly monitoring of contract profitability performance, ensuring correct chargers are applied





  • Delivering quality customer service by understanding the customers needs, processes and priorities
  • Developing & managing relationships with customers at all levels
  • Ensuring that the agreed SLAs are met and that the customer is kept fully informed about issues that affect contract performance
  • Supporting customer’s requirement to liaise with its customers and solve any supply chain or logistics problems
  • Exploring and developing new opportunities with the customer
  • Reviewing & analysing contract performance with the customer, recommending & initiating improvement plans where appropriate




  • Utilise available resources to maximise efficiency in order to achieve and exceed customer KPI's/productivity targets.
  • Ensure team staffing levels are planned, managed and adjusted as necessary to meet operational requirements, ensuring accurate recording of all staff hours.
  • Contribute to operational projects and ensure requirements are delivered
  • Conduct Shift Manager briefings daily/weekly/as required, discussing any issues that could cause difficulty or concern within the operation
  • Ensure a safe working environment and operate in accordance with company H&S policies. To ensure adequate accident investigation are carried out with appropriate support from H & S colleagues and to take corrective action as appropriate. 
  • Ensure high levels of customer service at all times and to ensure correct procedures and practices are adhered to by staff at all times










  • Experience of a complex, fast moving warehouse environment at Managerial level
  • Ability to work within a rapidly changing environment
  • Management within an unionised environment
  • Excellent people management skills
  • Excellent communication skills (verbal and written)
  • Good ability to build & maintain relationships
  • Excellent organisational and problem solving skills
  • Drive to meet business, team and individual goals
  • Demonstrable resource planning experience and cost control focus
  • Demonstrable experience of managing disciplinary, grievance and absence matters and taking a proactive approach to poor performance/capability
  • Good practical understanding of H & S
  • Good level of English & Polish (speaking & writting) 
  • Team player, with excellent communication skills
  • Well-organised and conscious with a flexible approach
  • Profficient in Excel, Word and Powerpoint
  • Good analytical and numerical skills with a high level of attention to detail
  • Knowledge of working time legislation
  • Excellent time management skills
  • Experience of participating in committees, forums, small projects or workshops
  • Flexible approach to working hours required
  • Flexibility to work shift patterns including weekends and bank holidays
  • Focus on Customer Service
  • Ability to challenge the status quo



XPO dostarcza najnowocześniejsze rozwiązania w zakresie logistyki magazynowej  dla największych firm na świecie, w tym do Disney, Pepsi, L'Oréal, Toyota i wielu innych. Jesteśmy najszybciej rozwijającą się firmą transportową na liście Fortune 500, a to dopiero początek.

Powyższe stwierdzenia mają na celu opisanie ogólnego charakteru i poziomu pracy wykonywanej przez osoby przypisane do tej klasyfikacji. Nie należy ich interpretować jako wyczerpującej listy wszystkich obowiązków i umiejętności wymaganych od tak sklasyfikowanego personelu. Wszyscy pracownicy mogą być, w razie potrzeby, zobowiązani do wykonywania obowiązków wykraczających poza normalne obowiązki.

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