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LTL Brokerage Carrier Procurement Operations Manager

Date: Aug 16, 2019

Location: Charlotte, NC, US, 28277

Company: XPO Logistics

Logistics done differently.

At XPO Logistics, we believe that providing superior support and solutions for our customers drives our success, and we want to put you behind the wheel. As the Carrier Procurement Operations Manager, you will oversee a team of representatives in a dynamic, fast-paced environment. You’ll also be the primary liaison between customers and operations. Join us at XPO, and we’ll make sure you have the tools, resources and support to build a career you’ll love.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.


What you’ll do on a typical day:

  • Mentor and lead a team of Carrier Procurement Representatives; interview and train new employees, conduct employee reviews and establish detailed performance goals
  • Manage daily carrier procurement operations for the Less-than-Truckload (LTL) business using KPI metrics, including revenue, margin, load count, call logs and carrier management
  • Act as a liaison for customers, Branch Presidents and operations
  • Provide industry expertise, guidance and support on pricing, freight claims, safety and compliance
  • Assist with generating and reviewing bids and resolving issues, questions and conflicts
  • Review shipment reports by lane, customer, carrier, equipment type and regions, focusing on pricing, costs and service
  • Work cross-functionally to review pricing, capacity and service KPIs for LTL
  • Offer input and assistance for developing quarterly/annual budgets and operating plans

What you need to succeed at XPO:

At a minimum, you’ll need:

  • High school diploma or equivalent
  • 5 years of transportation-related experience 

It’d be great if you also have:

  • Bachelor’s degree
  • 2 or more years of non-asset-based brokerage experience
  • Experience with staff management and conflict resolution
  • Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees
  • Ability to prioritize work and perform well under pressure in a fast-paced environment
  • Ability to think analytically and interpret data insightfully to drive decisions

Be part of something big.


XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Charlotte