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Senior CRM Business Analyst

Date: Aug 14, 2019

Location: Charlotte, NC, US, 28277

Company: XPO Logistics

Logistics done differently.

At XPO Logistics, we look for talented individuals who like a challenge and can communicate effectively in all situations. As the Senior Customer Relationship Management (CRM) Business Analyst, you will lead the functional definition of complex, multidisciplinary projects related to the CRM platform. Our projects, like our users, span the globe and require you to keep the big picture in focus, so it is paramount that you build strong relationships with division-level subject matter experts, stakeholders and IT technical development teams. Join our growing, dynamic team and we’ll help you build a career you can be proud of.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.


What you’ll do on a typical day:

  • Communicate and collaborate with stakeholders, key users and business process leads to analyze business problems and capture detailed requirements that are based upon business needs rather than user preferences; reconcile conflicts
  • Facilitate process meetings/workshops that involve eliciting process requirements and system changes
  • Develop detailed user stories, work plans, deliverables, definitions of overall approaches and mobilization efforts for CRM initiatives
  • Work closely with IT teams to validate and ensure proposed solutions meet business requirements; participate in initial validation and testing, and facilitate user acceptance testing
  • Partner with program and training/communication teams to ensure business readiness for organizational change and timing for impacted processes/systems changes; assist in creating training documentation and delivering train-the-trainer sessions
  • Provide leadership, training, coaching and guidance to key users

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor’s degree or equivalent work experience
  • 3 years of experience in an analyst role deploying and supporting implementation

It’d be great if you also have:

  • Certificate in any of the following:, business analysis, systems analysis or business requirements gathering
  • Excellent verbal and written communication skills; ability to communicate technical concepts and plans at all levels
  • Ability to quickly understand the system, process and culture during periods of ambiguity and rapid change
  • Ability to utilize a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes or cultures

Be part of something big.


XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Charlotte