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Deskside Technician III

Date: Feb 11, 2019

Location: Greenwich, CT, US, 06831

Company: XPO Logistics

Logistics done differently.

At XPO Logistics, we know that cutting-edge technology drives our success. As the Deskside Tech III you are responsible for total support and troubleshooting of the XPO Logistics end-user environment and for executing device lifecycle management activities including fulfillment, provisioning, deployment, support, and asset disposition. Your success will position XPO for long-term success.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you’ll do on a typical day:

  • Provide technical expertise and advice to Level I and Level II deskside technicians
  • Act as the go-to technical expert, providing answers through experience, research, or collaboration
  • Provide troubleshooting and resolution of Tier 2 and 3 escalated technical issues
  • Use SCCM, Powershell, and Active Directory and other diagnostic and remediation utilities to identify, diagnose, and correct issues
  • Support, troubleshoot, and train end-users on Microsoft Office 2013 applications including O365 email and Outlook
  • Execute duties through rotational services of deskside visits, phone troubleshooting, walk-in center, and tech depot fulfillment center
  • Support desktops, laptops, mobile devices, think clients, print services, telephony, AV equipment, and more

What you need to succeed at XPO:

At a minimum, you’ll need:

  • High school diploma or equivalent
  • 7 years of experience supporting networked systems
  • 7 years of experience supporting a corporate, networked computer environment
  • Advanced ability to troubleshoot and configure Apple iPads, Windows tablets, and Android tablets
  • Advanced printer troubleshooting and configuration including multifunction, laser, fax, barcode label, dot matrix, and high-volume scanners
  • Advanced setup, troubleshooting, and configuration of Apple cell phones

It’d be great if you also have:

  • Associate degree or Bachelor’s degree, or equivalent vocational training
  • 7 years of experience installing, troubleshooting, and supporting corporate AV equipment, building, deploying, and troubleshooting desktop computers in a corporate environment and Microsoft Windows OS, Active Directory, and SCCM; 7 or more years of experience supporting telephony equipment
  • Ability to interact with AV equipment vendors and manage warranty returns

Be part of something big.

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We’re the fastest-growing transportation company on the Fortune 500 list and we’re just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Bridgeport
Nearest Secondary Market: Danbury