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Dispatch Manager

Date: Jan 12, 2019

Location: High Point, NC, US, 27265

Company: XPO Logistics

Logistics done differently.

Do you dream of taking your career to the next level with a company that rewards hard work and dedication? This year, Fortune named XPO Logistics among the most admired companies in the world, and Forbes listed us as one of America’s best employers in 2017. Can you think quickly on your feet and design clever solutions in a rapidly changing environment? We’ll put you to work building a career as a Dispatch Manager where you will execute and adjust the strategic operations plan to meet company goals and safety standards at all levels. You will also provide guidance and direction to dispatch supervisors, drivers, and field operations as needed. Become a part of our growing, dynamic team and we'll help you develop to a level that will exceed your expectations.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including extended health benefits (medical, dental and vision), pension, life insurance, disability and more.

What you’ll do on a typical day:

  • Review, adjust, and execute strategic operational plans and capacity plans to meet operational, financial, and company goals while providing quality customer service to drivers and field management
  • Resolve all operational issues and handle escalated or adverse communications with field management and drivers; provide daily direction to the dispatch supervisors
  • Follow and enforce departmental policies and procedures, and recommend changes to current policies to the Network Manager
  • Coach, counsel, and mentor dispatch supervisors to ensure individual and departmental excellence
  • Establish and maintain a professional working relationships with field operations and drivers, ensuring dispatch supervisors exhibit professionalism by monitoring the quality of communication between dispatchers and drivers/field management
  • Screen and handle onboard communication calls, escalating when necessary; handle collision and incident overflow, and fleet calls as needed
  • Create plans for moving and distributing equipment

What you need to succeed at XPO:

At a minimum, you’ll need:

  • High school diploma or equivalent
  • 3 years of experience in a supervisory role in transportation and operations management with an emphasis on capacity planning, real-time decision-making, and dispatching fleet and drivers
  • Thorough knowledge of United States geography

It’d be great if you also have:

  • Bachelor’s degree
  • Strong organizational skills, personnel management, and interpersonal skills
  • Strong leadership ability including motivating, coaching, developing, and disciplining employees
  • Ability to analyze statistical information and make decisions based on the information provided
  • Excellent verbal and written communication skills
  • Excellent active listening skills with the ability to exercise considerable diplomacy, judgment, and discretion in establishing and maintaining good working relationships with internal and external customers and company departments

Be part of something big.

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We’re the fastest-growing transportation company on the Fortune 500 list and we’re just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.


Nearest Major Market: Greensboro