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Manager, Customer Care

Date: Jan 14, 2021

Location: Marietta, GA, US, 30062

Company: XPO Logistics

Logistics done differently.

At XPO Logistics, exceptional customer service is at the heart of our success. As the Manager, Customer Care you will be responsible for leading, inspiring, coaching and developing a high performing customer care team.  On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.


What you’ll do on a typical day:

  • Manage the end to end error resolution process for work stream and ensure that there is adequate staffing to meet the current and projected workload.
  • Communicate effectively and concisely with merchants, colleagues and customers to resolve escalation and dispute cases.
  • Setting of reasonable and achievable team goals and KPIs, establishing consistent operational process additions or changes.
  • Provide management reporting highlighting team performance and identification of process gaps.

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor's degree or equivalent related work or military experience
  • 5 years relevant work experience
  • Experience with Microsoft Office (Outlook, Word and PowerPoint), and other business-related applications.

It’d be great if you also have:

  • 6+ years’ experience in the transportation and logistics industry
  • Excellent written and verbal communication skills
  • Ability to exercise appropriate judgment, especially with upward communication regarding department or employee concerns

Be part of something big.


XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Atlanta

Job Segment: Manager, Supply Chain Manager, Supply, Logistics, Customer Service, Management, Operations