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Delinquent Account Specialist

Date: Apr 16, 2019

Location: North Richland Hills, TX, US, 76180

Company: XPO Logistics

Logistics done differently.

At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. As the Delinquent Account Specialist, you will research and resolve past due accounts receivable and oversee the internal bankruptcy process. You will also act as the single point of contact for third-party collection agencies regarding the reconciliation of placements, commission payment requests, settlement requests, and reporting. Become a part of our growing, dynamic team and we'll help you build a career you can be proud of.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.


What you’ll do on a typical day:

  • Resolve escalated accounts that have been/will be placed for third-party collections
  • Audit all applicable documentation to ensure proper rates and matching
  • Maintain daily communication with customers and service centers
  • Manage Returned Item process and communication
  • Prepare all applicable internal/external documentation related to bankruptcy
  • Communicate with external bankruptcy legal counsel
  • Identify potential for process improvement

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Associate degree in Business, Accounting or Finance, or equivalent work experience
  • 2 years of business-to-business experience
  • Understanding of bankruptcy laws, processes and documentation
  • Knowledge of PACER
  • Demonstrated ability to create complex formulas in MS Excel

It’d be great if you also have:

  • Bachelor’s degree
  • Paralegal experience
  • 1 year of logistics or transportation experience
  • Knowledge of Microsoft BI, GetPaid, Oracle and Mainframe
  • Dispute resolution, problem-solving and negotiation skills

Be part of something big.#LI-MY1


XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We’re the fastest-growing transportation company on the Fortune 500 list and we’re just getting started.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth