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Director of Operations

Date: Aug 14, 2019

Location: Southfield, MI, US, 48304

Company: XPO Logistics

Logistics done differently.

Are you looking for an opportunity to take your career to new heights with a rapidly expanding global company? Join XPO Logistics, a company named among the most admired in the world by Fortune and one of America’s best employers by Forbes. At XPO, our success depends on our ability to provide the highest level of support and solutions to our customers. As the Director of Operations, your focus will be successfully managing client relationships, meeting or exceeding client expectations, and working to ensure effective operational solutions and service improvements. Become a part of our growing, dynamic team and we'll help you develop to a level that will exceed your expectations.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.


What you’ll do on a typical day:

  • Develop effective and efficient methods to meet customer needs; serve as the primary customer contact on all new initiatives and/or high-level critical issues
  • Drive operational efficiencies to improve service and financial performance
  • Conduct strategic account reviews with all assigned customers to review service needs and usage trends on a regular basis
  • Execute individually assigned components of startup action plans
  • Participate in developing integration plans to support client and company initiatives
  • Direct, develop, mentor and lead operational teams
  • Establish and meet site objectives in the areas of financial performance, safety, quality and customer service 

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor’s degree in Supply Chain Management or related field
  • 10 years of progressive management experience with 5 years in supply chain and logistics

It’d be great if you also have:

  • MBA or Master’s degree
  • Experience managing transportation operations in the automotive industry
  • 15 years of experience in transportation management
  • 10 years of experience in management consulting and business transformation/change management
  • Ability to develop insightful and actionable analyses with detailed explanations regarding drivers of the results; able to produce unambiguous, comprehensive and accurate interpretations
  • Ability to perform with a high level of initiative, exhibiting persistence and willingness to stimulate new ideas within the organization
  • Excellent leadership and collaboration skills with the ability to effectively supervise, coach and influence employees

Be part of something big. #LI-RL1


XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Bloomfield
Nearest Secondary Market: Detroit