IT Solutions & Implementations Coordinator

Requisition Id:  360020
Business Unit:  XPOE Transport

Crick, GB

Logistics done differently.


Here at XPO Logistics, we’re currently recruiting for an IT Solutions & Implementation Coordinator to join our expanding Technology team in Crick (NN6 7SL). In this new key role you’ll work with business users to develop insights and identify opportunities for business improvement. Working Monday to Friday (hybrid working). This role has an element of operational support that requires the successful candidate to be flexible in terms of days / hours.



Pay, benefits and more:


We’re looking to offer a salary of between £35,000 to £40,000 per annum depending on experience. In addition, we offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, as well as a cycle to work scheme, a workplace pension and many other perks.



What you’ll do on a typical day:


  • Meeting with customers and XPO operations to understand the business requirements from the XPO IT systems and capture the information required to design the IT systems. 
  • Design IT solutions once captured the requirements.
  • Provide support to the engineering team to guide them from a user perspective when designing technical solutions. 
  • Get involved in configuring transport management systems ahead of implementation
  • Implement new systems on our sites, acting as an IT Coordinator monitoring the success of new processes and logging/prioritising any issues that arise
  • Ensure that project, support, training, and user documentation is accurately tracked and recorded.
  • Provide post-implementation system support and eventually hand over the support team.
  • Demo to prospective new Customers various different solutions and offerings within our portfolio.
  • Interact with existing customer to discuss CI opportunities, labour saving initiatives, further growth and enhancements.
  • Manage projects with our engineering team from a UK IT team prospective to guide the direction of new developments to suit the UK business (Drive XPO).
  • 3rd line Support for projects and hardware
  • Provide support to the application support team to assist with the resolution of issues
  • Work with 3rd parties to design and deliver new solutions.



What you need to succeed at XPO:


  • Experience in managing customer and business facing systems/applications
  • Familiar with Transport/Logistics operations
  • Experience and knowledge of system integration technologies, practices and procedures.
  • Good understanding of I.T development Life cycle
  • Good interpersonal skills, able to quickly build rapport
  • Able to learn new systems quickly, & work under pressure
  • Flexible approach to work, Patient and methodical
  • Capable of working independently, managing priorities and time
  • Good analytical and problem-solving skills
  • Excellent communicator with the ability to communicate with both technical and non-technical colleague within the business respectfully and with assurance


Be part of something big.


XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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