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Expedite Customer Account Specialist

Requisition Id:  53494
Business Unit:  Expedite/Air

Buchanan, MI, US, 49107

Connecting with customers. Building your future.

At XPO Logistics, exceptional customer service is at the heart of our success. Our customer account specialists communicate with customers, management and sales to help us deliver exceptional logistics solutions. If you’re ready to multitask and keep everything moving, join our team and have a starring role in providing daily freight solutions to our global customers.

If you’re looking for a growth opportunity and a better lifestyle, join us at XPO.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:

  • Facilitate requests for quotes from the customer utilizing Sylectus
  • Field incoming/outgoing phone calls or e-mail messages regarding shipment status inquiries, service delays, and special handling requests
  • Communicate proactively with customers, management and sales regarding orders in jeopardy, service exceptions, accessorial charges being incurred and general account issues
  • Maintain and update account profiles, ensuring that the requirements are documented
  • Bid on freight utilizing internet bid boards, emails, and customer portals
  • Identify pickup and delivery expectations and record primary order dates and critical instructions into the operating system

What you need to succeed at XPO:

At a minimum, you’ll need:

  • High school diploma or equivalent
  • Strong problem recognition and problem-solving skills
  • Advanced Microsoft Office skills (Word, Outlook, Excel, PowerPoint)
  • Strong project management, communication, and time management skills

It’d be great if you also have:

  • Bachelor's degree
  • 2 years of experience in Transportation and Customer Service

Be part of something big.

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We’re the fastest-growing transportation company on the Fortune 500 list and we’re just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Niles
Nearest Secondary Market: South Bend