IT Service Delivery Manager

Here at XPO, we take our people seriously. We are seeking a highly motivated and experienced IT Service Delivery Manager to join our dynamic IT team on a full time, permanent basis at our headoffice in Crick!

The ideal candidate will be responsible for overseeing the delivery of IT services to our clients, ensuring high levels of customer satisfaction and operational efficiency. We support both in-house and externally provided solutions, working closely with our offshore support desk to ensure seamless service delivery. The understanding of transport and warehouse operations would be highly advantageous. 

Pay, benefits and more:

We’re looking to offer a salary of up to £55,000 per annum.  In addition, 25 days holiday (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, as well as salary sacrifice company car and cycle to work schemes, a workplace pension and many other perks.

Key Responsibilities:

• Manage and lead the IT service delivery team to ensure timely and effective resolution of issues and escalations.  

• Develop and implement service delivery strategies and processes to improve efficiency and quality. 

• Monitor and report on service delivery performance, identifying areas for improvement. 

• Collaborate with clients to understand their needs and provide tailored IT solutions. 

• Ensure compliance with service level agreements (SLAs) and other contractual obligations. 

• Coordinate with other departments and our offshore support desk to ensure seamless service delivery. 

• Manage budgets and resources to optimise service delivery. 

What you need to succeed in XPO:

• Essential: ITIL V4 or other service management frameworks. 

• Essential: Proven experience in IT service delivery management, preferably in a similar role for at least 3 - 5 years. 

• Essential: Strong leadership and team management skills. 

• Essential: Excellent communication and interpersonal skills. 

• Essential: Ability to manage multiple projects and priorities effectively. 

• Essential: Proficiency in relevant IT tools and software including Service Now and Power Apps.  

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.