Sales Support Manager

Requisition Id:  372993
Business Unit:  XPOE Transport

Crick, GB, NN6 7SL

Here at XPO Logistics, we’re currently recruiting a Sales Support Manager to join our dynamic Solutions Design team.


Working as an integral part of the commercial team, you will coordinate and undertake market reviews and research which enables you to continuously provide the business teams with insights, trends and actionable intelligence. 


You will help to shape the value proposition, service developments and our ESG offering through competitor studies and analysis.  In addition, you will support the Sales team with RFIs and commercial proposals and ensure our database is maintained with the relevant information. 


 Pay, benefits and more:


 We are looking to offer a competitive salary. Also, we offer 25 days of holiday (plus bank holidays) and the option to buy additional days. You’ll have access to various high street discounts, access to XPO University, a cycle to work scheme, a workplace pension and many other perks.


What you’ll do on a typical day: 



Market Intelligence

  • Obtain, analyse and share external information on competitors and target customers to assist the Business Development and wider teams.
  • Collate and share relevant market information from business intelligence platforms, e.g., Tracker, IGD
  • Identify new trends in the industry or changes in competitor strategy.
  • Identify creative ways to obtain insight from our customers and potential customers on their needs.
  • Work closely with the Sales and Marketing teams to identify and plan for networking and engagement opportunities including exhibitions and sector specific events.
  • Identify new target opportunities in existing & new verticals including barriers to entry.



Support Sales process

  • Supporting the business development teams with the preparation of RFIs and customer proposals.
  • Maintain, update and improve the digital library of resources, including company information databases, photo libraries, bid response material, to ensure readily available information when required.


Continuous Improvement

  • Work with the Sales and Marketing teams to inform sales materials and messaging.
  • Facilitate the sharing of sales insight information with key stakeholders across the business. Gathering internal market & customer intel across the Business Units
  • Identify and implement improvements and enhancements to the company sales process.
  • Maintain and continuously improve boilerplate bid materials and sales collateral used by the business development teams.



What you need to succeed at XPO:


  • Excellent leadership, organisation and interpersonal skills
  • Experience in developing strong relationships with a wide network of internal and external stakeholders.
  • Consultative approach with the ability to interact, influence, and communicate effectively with all levels of an organisation.
  • Ability to think strategically and execute methodically with a strong focus on the customer.
  • High level of initiative and proven ability to work independently and as part of a team on multiple projects.
  • Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment.
  • Exceptional written and spoken communication skills.
  • A forensic attention to details with an excellent editing and proofing ability
  • Strong expertise on Microsoft Office programs (Word, Excel and PowerPoint)
  • Experience in the transport and logistics industry would be a plus.
  • Experience of CRM tools, including Salesforce, would be advantageous. 


We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesn’t precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please don’t hesitate to let us know. 




XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review XPO's candidate privacy statement here. 

Job Segment: Sales Support, Sales Management, Outside Sales, Marketing Manager, Business Intelligence, Sales, Marketing, Technology