Front Desk Controller | East Leake | XPO

Logistics done differently.

Here at XPO Logistics, a fantastic opportunity has arisen for a Front Desk Controller to join our existing team in East Leake (Nottinghamshire) on our British Gypsum contract, on a full time, permanent basis. The shift pattern is Mon-friday. The role will involve a wide range of transport operational responsibilities and will be required to complete transport reports and administrative tasks.

Pay, benefits and more:

We’re looking to offer a salary of up to £24,000 per annum. In addition, we offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, as well as a cycle to work scheme, a workplace pension, and many other perks.

What you’ll do on a typical day:

• To maintain a high level of system housekeeping and to work efficiently to agreed timescales.
• To organise and manage all paperwork and files for auditing purposes.
• To enter all necessary data on to the in-house computer system.
• To communicate with customers via telephone and/or e-mail.
• To share the responsibility for data-entry along with other members of the department.
• Providing support to the Shift Managers and Site Manager as required.
• To complete a 'track and trace’ process using the internal systems.
• To carry out the despatch process including preparing despatch notes using the company’s in-house system.
• To prepare all necessary paperwork for a variety of external and internal hauliers.
• To provide an excellent level of service to all internal and external customers.
• Other duties which may be reasonably required from time to time by company managers, including delegated duties during the absence of colleagues.
• Responsibility for the POD (proof of delivery) process, ensuring all POD’s are processed and managed in line with company procedures and sent to the relevant department.
• Working with the fleet department to ensure defects are logged, servicing schedules are meet and fleet issues are escalated as required.
• To challenge drivers on excessive hours / breaks / POA and kilometers.
• To keep accurate records of any tachograph infringements and driving license checks.
• To carry out general office duties.
• Ensure all vehicles returning to site are checked against the outbound check sheet and any changes to the condition of the vehicle or any concerns raised by the driver are recorded and reported to the Shift Managers (or deputy Shift Managers and Site Manager in their absence).
• Adhere to all company policies and procedures, to include the company dress code policy, standards of performance policy and health and safety policy.

To set up drivers’ records for new starters to keep licence information

What you need to succeed at XPO:

• Being proactive in identifying and resolving any potential issues before they occur.
• Proven experience within an administration capacity
• Demonstrate a “can do” attitude with the drive to promote a positive culture to achieve the best out of your team

Be part of something big.

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.