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Customer Support Administrator

Date: 18-Jun-2022

Location: Leigh, GB

Company: XPO Logistics

Logistics done differently.

 

Here at XPO we are looking for enthusiastic Customer Service professionals to join us. Working within a multi national  and people focused transport company.

 

We`re looking for an Customer Support Administrator to join us based in Leigh. You will join part of our frontline team which is the first point of contact for our customers, providing them with advice, service and tailored solutions.

 

Pay, benefits and more:

 

We’re looking to offer a salary of up to £21,000 per annum. In addition, we offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, as well as a cycle to work scheme, a workplace pension, and many other perks.

 

What you’ll do on a typical day:

 

  • Work closely with operation team to ensure customer commitments and expectations are met
  • Prioritise where needed, juggling queries, chasing deliveries and resolving issues
  • Keep customers updated with all areas of the business
  • Continuously work on building relations through the business and with the customer

 

What you need to succeed at XPO:

 

  • Be computer literate with the ability to navigate from different screens to different systems
  • Show a positive attitude that is customer and colleague focused
  • Have excellent written and verbal skills that is flexible in your approach
  • Be friendly, confident and empathetic

 

Be part of something big.

 

 

XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review XPO's candidate privacy statement here. 


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