Customer Service Coordinator

Logistics done differently.

 XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. If you’re looking for a growth opportunity, join us at XPO.

As the Customer Service Coordinator, you will ensure that we deliver on our promise of outstanding service. You’ll work with customers, business partners and drivers to ensure we meet our commitments and delight our customers at every step of the experience. To succeed in this role, you’ll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. As a part of the XPO team, you’ll have a starring role in helping us continue to provide daily freight solutions for our global customers.

Pay, benefits and more:

 We’re looking to offer a salary of up to £27,000. We offer 28 days of holiday (bank holidays included). Working times - Monday - Friday / 6am – 2.30pm. You’ll also have access to a variety of high street discounts, a cycle-to-work scheme, a workplace pension and many other perks.

What you’ll do on a typical day:

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess and resolve problems or issues

• Ensures that appropriate communication methods are used to provide information to both internal and external customers as required e.g. advising deliveries, communicating with sites, dealing with customer issues, communicating with drivers, providing ETAs, etc.

What you need to succeed at XPO:

•  Previous experience within a transport/logistics organisation
• Excellent IT skills (Word, Excel, Outlook)
• Effective communication skills (verbal and written)
• Ability to work under pressure and react quickly to customer requirements
• Effective Customer Service Skills

Be part of something big.

We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesn’t precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please don’t hesitate to let us know. 

XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review XPO's candidate privacy statement here.