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Logistics done differently.


Here at GXO Logistics, we’re recruiting for two Customer Service Advisors to join our team in Bromford Gate. These are full-time, permanent roles working the day shift (09:00 – 17:00).


You’ll provide our customers with an efficient service by working to resolve any queries they might have. You’ll complete all administrative tasks, answer customer queries, and ensure all enquiries are resolved within agreed timeframes. The successful candidate is expected to maintain positive working relations with both client and site operational and management teams.


Pay, benefits and more:


We’re looking to offer a salary of £19,000 per annum. In addition, we offer 25 days holiday pay (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, as well as a cycle to work scheme, a workplace pension, and many other perks.



What you’ll do on a typical day:


  • Answer customer queries with accuracy and in a timely manner over the phone and via email
  • Develop and manage relationships with customers
  • Contact customers via direct outbound telephone calls to advise of updates with regards to delivery status
  • Liaise closely with the operations teams to fulfil customer requests
  • Collate and produce reports and KPIs on a daily, weekly, and monthly basis


What you need to succeed at GXO:


  • Previous experience working within a customer service team
  • Experience of dealing with transport networks
  • Experience of WMS (SAP/Oracle/DLx)
  • Confident and highly motivated with excellent team work ethic


Be part of something big.


For more information on this role, or to apply, please contact Hannah Page 


GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here. 

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