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Customer Service Manager - 1st Shift

 

Logistics at full potential. 

 

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

 

1st Shift, Monday – Friday, 8:00am – 5:00pm

 

Join GXO Logistics, a company that is growing fast globally. As the Customer Service Manager, you will engage with key stakeholders in the area to foster strong business relationships, ensure smooth processes and manage related systems. Your years of experience will be utilized maximizing and maintaining clear and frequent communication on every level. If you’re looking for a growth opportunity, join us at GXO.

 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance and disability.

 

What you’ll do on a typical day:

  • Monitoring execution of all process steps and taking necessary corrective actions
  • Communication with primary customers to obtain feedback and grow the business
  • Reviewing financial reports for root causes of variances and resolution
  • Training and Coaching Staff
  • Ensuring processes, procedures, documentation, and training is in place for new business
  • Participating in various continuous improvement activities beyond their team

What you need to succeed at GXO:

At a minimum, you’ll need:

  • 4 years of experience in customer service
  • 2 years of experience in a warehousing or distribution center environment
  • Knowledge of warehouse and transportation operations
  • Experience with Microsoft Office

It’d be great if you also have:

  • Bachelor’s degree in a related field
  • Availability to travel up to 25% of the time to various sites in the area
  • 2 years of supervisory/managerial experience
  • Experience with EDI and TMW software
  • Knowledge of transportation operations and driver management
  • Exceptional customer service skills
  • Knowledge of DOT and FMCSA regulations

We engineer faster, smarter, leaner supply chains.

 

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here. 


Nearest Major Market: Riverside
Nearest Secondary Market: Los Angeles

Job Segment: Service Manager, Supply Chain Manager, Manager, Logistics, Customer Service, Operations, Management