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Key User

XPO Logistics: People, technologies, resources and skills that cooperate around the world to offer Supply Chain services of excellence. 


  • Scope and requirements definition for WMS change requests and new functionalities;
  • Responsible for submitting change requests and project follow up with local IT support;
  • First-level helpdesk activities, assistance to warehouse users for WMS issues;
  • Analysis of functional and WMS problems and first level assistance, escalation to the second and third level based on the identification of the problem; 
  • Testing on warehouse management for new developments, ticket management for bug fixing, assistance in the delivery of new releases of warehouse management, supporting the maintenance team for troubleshooting;
  • Management of customer relations for software problems (SW), updating of the progress of tickets, periodic meetings in English. 


  • Degree in Information Technology or in Technical Engineering;
  • Knowledge of Windows client / server environment; 
  • Knowledge and operational skills on MS SQL / Oracle databases;
  • High problem solving skills, strong interpersonal skills, excellent resilience to stress, being customer oriented; 
  • Good knowledge of English both written and spoken.

What we offer: 

The type of contract and working hours will be discussed in more detail during the interview.

Willingness to work also on shifts and Saturday and Sunday depending on the specific business needs of the site is requested.

Important is the ability to reach the place of work autonomously within the scheduled hours.

 An insertion plan will be drawn up for the function ad hoc with respect to the role to be filled. 
Turn your career around: be part of Europe's leading logistics and transport company! 


GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here. 

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