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Customer Service Supervisor - 1st Shift


Solutions driven success.


XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 


1st Shift, Monday - Friday, 7:00am - 3:30pm


Logistics at full potential.

At GXO Logistics, we’re constantly looking for talented individuals at all levels, who can deliver the caliber of service our company requires. As the Supervisor, Supply Chain Customer Service, you’ll be recruiting, selecting, training, and leading a team of dynamic customer service professionals. You know that a positive work environment creates happy employees, which boosts productivity and dedication. We look to you to champion GXO values, ensuring a differentiated and engaged workforce.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.


What you’ll do on a typical day:

  • Establish, promote, and maintain a culture dedicated to exceptional customer service
  • Initiate hiring, promotion, transfer, and disciplinary action for staff
  • Model and inspire professional response and resolution to all customer inquiries and concerns regarding orders and shipments
  • Uphold and maintain adherence to company policies and procedures
  • Train and ensure proper utilization of warehouse management systems and maintain appropriate documentation

What you need to succeed at GXO:

At a minimum, you’ll need:

  • 2 years of relevant work experience
  • Experience with Microsoft Office

It’d be great if you also have:

  • Bachelor’s degree or equivalent combination of education and experience
  • 2 years of supervisory or managerial experience
  • Knowledge of warehouse operations
  • Solid leadership skills
  • Exceptional customer service skills

We engineer faster, smarter, leaner supply chains.


XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review XPO's candidate privacy statement here. 

Nearest Major Market: Detroit

Job Segment: Manager, Logistics, Supply, Supply Chain, Customer Service, Management, Operations