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Digital Freight Match Representative

Date: Jul 17, 2019

Location: Ann Arbor, MI, US, 48108

Company: XPO Logistics

Logistics done differently.

Transport Topics ranked XPO Logistics #1 out of the top 50 logistics companies in North America, and Forbes named us one of America’s best employers. We’re always looking for talented individuals at all levels, who can deliver the caliber of service our company requires. As the Digital Freight Match Representative, you will be responsible for maintaining reports, tracking shipments and dealing with issues that arise, ensuring our customers have a positive experience. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

 

What you’ll do on a typical day:

  • Receive inbound calls from non-portfolio carriers; answer questions from carriers related to the Carrier Portal and the Drive XPO app
  • Take offers from carriers and negotiate the rates with XPO Sales Representatives; report offer rejection issues from the Sales Representatives
  • Obtain tracking information from carriers
  • Manage load delivery and Ready-to-Pay (RTP)
  • Sell features of the portal and app to reduce the amount of redundant inbound calls
  • Provide information on loads and gather capacity information from non-portfolio carriers; track carrier behaviors and performance (bounce %)
  • Escalate issue-related matters to Systems Coach

What you need to succeed at XPO:

At a minimum, you’ll need:

  • High school diploma or equivalent
  • 1 year of experience providing support to internal and external customers, and/or vendors
  • Working knowledge of Microsoft Office and Windows applications
  • General understanding of the transportation industry

It’d be great if you also have:

  • Bachelor’s degree in Business Administration, Supply Chain or Logistics
  • 1 year of third-party logistics experience
  • Excellent verbal and written communication skills

Be part of something big.

 

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.


Nearest Major Market: Ann Arbor
Nearest Secondary Market: Detroit