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Application Support Analyst

Date: Aug 17, 2019

Location: Marietta, GA, US, 30062

Company: XPO Logistics

Logistics done differently.

At XPO Logistics, we’re constantly looking for ways to improve, enhance and adapt in an ever-changing marketplace. As the Senior Application Support Analyst, you will be responsible for managing application integration and support projects. Your focus will be ensuring the timely completion of project milestones, as well as providing user support when issues with integration surface. Join XPO and we will equip you with the best tools in the industry to grow and develop your career to a level that will exceed your expectations.

 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

 

What you’ll do on a typical day:

  • Manage integration and implementation projects; spearhead resolving any system bugs
  • Provide Tier 2 support for end users on Transportation Management Systems (TMS) applications
  • Support remote users with business applications requests
  • Research, resolve and respond to complex support inquiries in accordance with current software offerings, third-party software and legacy software systems
  • Create documentation and training guides for end users and internal support teams
  • Provide one-on-one and one-to-many user training on common issues; serve as a mentor to other analysts on the team
  • Work with internal QA team on testing system upgrades and enhancements
  • Act as a product liaison for corporate software products, including working with third parties to solve technical issues as needed

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor’s degree
  • 4 years of technical experience in the hands-on support of applications
  • Expert level proficiency with Microsoft Office and Windows applications; ability to create complex formulas in Excel, and quickly learn and achieve proficiency in new software applications
  • Availability to travel as needed

It’d be great if you also have:

  • 1 year of transportation or logistics experience
  • Self-motivated work style; able to work well with minimal direct supervision or in a team environment; consult with team members and management as needed
  • Solid aptitude for understanding and analyzing large amounts of data from multiple sources 
  • Demonstrated time management skills; ability to prioritize regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame
  • Ability to develop insightful, value-added and actionable analyses with detailed explanations regarding drivers of those results; ability to produce unambiguous, comprehensive and accurate interpretations
  • Excellent verbal and written communication skills; able to present clean, organized and thorough information and data appropriate for intended audience
  • Ability to compose thorough and detailed technical documentation, procedures manuals, job aids, etc.

Be part of something big.

 

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.


Nearest Major Market: Atlanta