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Manager, Operations - 3PL Freight Brokerage

Date: Jun 3, 2021

Location: Charlotte, NC, US, 28277

Company: XPO Logistics

Logistics done differently.

At XPO Logistics, we’re constantly looking for ways to improve, enhance and adapt in an ever-changing marketplace. As the Manager, Operations aligned to our Carrier Procurement team for our Freight Brokerage Business Unit, you’ll manage all procurement functions, including developing new carrier sources, conducting bids and selecting carriers. You will also lead other procurement managers and collaborate with customers and account managers to create procurement solutions that meet service and cost expectations. On our team, you’ll have the tools and support to build a career you’ll not only be proud of, but one you’ll love


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.


What you’ll do on a typical day:

  • Act as the liaison between carrier operations management and XPO associates, and partner with all functions of the business
  • Lead mode-specific teams of procurement managers, including setting performance targets and continuously providing feedback regarding actual performance in comparison to targets
  • Own all procurement-related activities for specific modes across multiple accounts
  • Help set strategy around mode buying and leveraging; develop key initiatives, best practices and processes within the team
  • Support the growth of new customers and the expansion of existing customers
  • Collaborate with Customer and Account Management teams to create solutions that meet service and cost levels
  • Determine carrier rates and KPI’s; analyze rates and make decisions on awards while remaining compliant with the overall sourcing strategy
  • Analyze all lanes and rates to ensure equity
  • Recommend cost-saving strategies that are beneficial to our customers as well as equitable to the carriers
  • Negotiate volume discounts with carriers where applicable
  • Prepare bids and quotes on single and project shipments for domestic/international business; analyze job costs to ensure bids and quotes provide desirable profit margins

What you need to succeed at XPO:

At a minimum, you’ll need:

  • 4 years of operations experience

It’d be great if you also have:

  • Bachelor's degree or equivalent related work or military experience
  • 5 years of experience in carrier procurement with an emphasis on carrier rate negotiations
  • In-depth knowledge of carrier operations, including, FTL and LTL

Be part of something big.



XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Charlotte

Job Segment: Operations Manager, Supply Chain, Logistics, Equity, Operations, Finance