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Systems Coach

Date: May 26, 2019

Location: Charlotte, NC, US, 28277

Company: XPO Logistics

Logistics done differently.

XPO Logistics was ranked the #1 North American logistics company according to Transport Topics and is among the world’s most admired companies according to Fortune Magazine. At XPO, our growth is fueled by continuous training that creates engaged and productive employees. As the Systems Coach, you will partner with branch leaders and the IT team to develop and design individual and group training. On our team, you’ll have the support to excel at work, and the resources to build a career you can be proud of.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.


What you’ll do on a typical day:

  • Act as a product/systems champion across the enterprise; advocate for new functionality and system awareness in the branch and during training sessions
  • Partner with team leads to define resource requirements, coordinate assignments and resources, and provide quality reviews; design, prepare and maintain training and course materials utilizing new and innovative techniques
  • Share feedback on the system with appropriate resources, whether from the end-user’s perspective or in partnership with IT
  • Coordinate new and changed processes within the department to ensure continuous competency and effectiveness; schedule and conduct training programs
  • Conduct needs assessments and gap analyses for developing training programs and determining delivery cadences
  • Develop, review and revise dynamic and interactive lesson plans, student outlines, media, practical applications and evaluation materials
  • Manage quality control and quality assurance reviews, including surveying target audience at multiple points to determine effectiveness

What you need to succeed at XPO:

At a minimum, you’ll need:

  • High school diploma or equivalent
  • 2 years of experience using Intermodal/Drayage systems

It’d be great if you also have:

  • Bachelor’s degree in Transportation
  • Experience working in a Transportation Management System (TMS) format, from an end-user perspective
  • Systems training experience
  • Experience using Rail Optimizer
  • Ability to interview technical experts, understand processes and convert technical documents into training materials that clearly and effectively communicate roles/responsibilities and their impact on expected business results

Be part of something big.


XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We’re the fastest-growing transportation company on the Fortune 500 list and we’re just getting started.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Charlotte