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Analyst, Deskside Support

Date: Feb 19, 2021

Location: Chicago, IL, US, 60601

Company: XPO Logistics

Logistics done differently.

At XPO Logistics, we invest over $450 million in technology every year so that we can continue to provide exceptional solutions for our customers. As the Analyst, Deskside Support, you will be responsible for supporting and troubleshooting the XPO end-user environment, and for executing device life cycle management activities, including provisioning, fulfilling, deploying, supporting and dispositioning assets. You’ll also handle Tier 2 and Tier 3 issue resolution, basic networking, and the support of all desktops, laptops, mobile devices, thin clients, print services, telephony and audio-visual (AV) equipment. You’ll interface directly with coworkers and customers and must have excellent customer service skills as well as technical knowledge. Become a part of our rapidly growing, dynamic team and we’ll give you the tools and support to build a rewarding career.

 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

 

What you’ll do on a typical day:

  • Troubleshoot and resolve Tier 2 and 3 escalated technical issues 
  • Maintain and manage workload through computerized ITSM ticketing and tracking system
  • Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients and mobile devices 
  • Use SCCM, Powershell, Active Directory and other diagnostic and remediation utilities to identify, diagnose and correct issues 
  • Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor’s degree or equivalent related work or military experience
  • 1 year of experience supporting networked systems and telephony equipment, installing, troubleshooting and supporting corporate AV equipment, building, and deploying and troubleshooting desktop computers in a corporate environment.

It’d be great if you also have:

  • 3 years of Mac OS experience

Be part of something big.

 

 

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.


Nearest Major Market: Chicago

Job Segment: Logistics, Supply, Testing, Audio Visual, Supply Chain, Operations, Technology, Creative