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Service Manager

Date: Jan 12, 2019

Location: Dublin, OH, US, 43017

Company: XPO Logistics

Logistics done differently.

At XPO Logistics, we strive to ensure our customers receive world-class service. As the Service Manager, you will be responsible for order management activities including vendor selection that maximizes margin, tendering of loads to underlying intermodal carriers, and dashboard management. The success of you and your team will be measured through on-time pick and delivery, email response time, dwell time of equipment, paperwork collection and actual cost vs. planned cost. If you’re ready to build a career you can be proud of, we have an opportunity for you at XPO.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan.

What you’ll do on a typical day:

  • Performance management including overseeing and ensuring deliveries and pickups for on-time performance, ensuring there are proper records entered into the system for operations and billing purposes, and overseeing all aspects of equipment management
  • Manage employees, which includes recruiting, mentoring, developing a team, and training staff to deliver a high standard of customer service
  • Improve the service provided by the planner and dispatchers by providing procedures, polices, and standards; stay up-to-date on the organization’s products and services
  • Perform customer service including communicating daily with customers, potential customers, internal dray terminals, outside dray vendors, and independent contractors
  • Assist with conflict resolution by taking ownership of high-level customer issues and follow problems through to resolution; work cross-functionally with other departments to resolve issues
  • Report and analyze statistics; compile accurate reports by documenting customer service interactions and service level agreements

What you need to succeed at XPO:

At a minimum, you’ll need:

  • High school diploma or equivalent
  • 1 year of logistics or transportation experience
  • 1 year of management experience
  • Strong fluency user of Windows applications and Microsoft Office Suite
  • Availability to occasionally work nights and weekends

It’d be great if you also have:

  • Bachelor's degree
  • Proven leadership and collaboration skills with the ability to effectively supervise, coach, and influence employees
  • Strong business focus with demonstrated ability to act in partnership with management teams
  • Perform with a high level of initiative, exhibiting persistence and willingness to stimulate new ideas within the organization
  • Ability to identify and resolve problems
  • Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience

Be part of something big. #LI-MH2

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We’re the fastest-growing transportation company on the Fortune 500 list and we’re just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Columbus
Nearest Secondary Market: Dublin