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Credit and Collections Manager

Date: Feb 19, 2021

Location: High Point, NC, US, 27265

Company: XPO Logistics

Logistics done differently.

At XPO Logistics, we believe that positive financial results are what fuel our growth and keep us at the top of our industry. As the Credit and Collections Manager, your strong work ethic and attention to the small details will help ensure we maintain positive results. You’ll work with various team members and customers to oversee and improve our collections processes. Become a part of our rapidly growing, dynamic team and we'll help you develop your career to a level that will exceed your expectations.


Pay, benefits and more.


We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.


What you’ll do on a typical day:

  • Oversee cash collection and cash application processes
  • Assess team’s performance against cash collection and cash application metrics
  • Maintain relationships with key customer Finance leads and Accounts Payable personnel
  • Resolve escalated customer issues with key customer contacts
  • Oversee bad debt and disputes process
  • Lead customer-specific initiatives such as root cause analysis and implementation of process improvements
  • Provide cash collection, factoring, dispute and bad debt reporting to executive leadership
  • Improve collections and disputes process including use of HighRadius or similar collections tool
  • Assist with automation and creation of “self-help” reporting for non-finance users
  • Participate in process improvement initiatives and ad-hoc projects as needed
  • Serve as the subject matter expert (SME) for the cash application process and provide direction as needed

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor’s degree in Accounting, Finance, Business or equivalent related work or military experience
  • 5 years of experience in a financial or similar analyst role
  • Knowledge of ERP systems (Oracle), HFM, financial planning software, Microsoft BI and related technologies
  • Experience with large databases with the ability to utilize data from various BI systems
  • Proficiency in Microsoft Office (Excel)

It’d be great if you also have:

  • MBA
  • Experience with data analysis and report automation
  • Experience with Lean/Six Sigma management concepts and/or certifications
  • Availability to work a flexible schedule, including planned and unplanned overtime, which may include weekends
  • Ability to multitask and work under pressure in a fast-paced, dynamic environment with tight deadlines
  • Excellent time management, organizational and interpersonal skills

Be part of something big.


XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Greensboro

Job Segment: Accounts Payable, Credit, Database, Oracle, Supply Chain Manager, Finance, Technology, Operations