Share this Job

Manager IT Client Support

Date: Jun 11, 2019

Location: High Point, NC, US, 27265

Company: XPO Logistics

Logistics done differently.

At XPO Logistics, we invest over $450 million in technology every year so that we can continue to develop state-of-the-art solutions for our customers. We’re always looking for talented individuals at all levels, who can deliver the caliber of service our company requires. As the IT Client Support Manager, you will manage a team of Business Analysts focused on the IT requirements of our clients. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

 

What you’ll do on a typical day:

  • Serve as project manager for system implementations, upgrades and support
  • Develop and maintain close client relationships
  • Define business problems and their system solutions including analysis of alternatives and ROI
  • Plan schedules, manage budgets, interface with users, develop implementation plan documents, manage implementations, configure systems, train users and provide post-implementation support
  • Provide customer support management for internal and external clients according to the company’s customer management process
  • Determine new business opportunities with existing clients and develop proposals for additional services

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor’s degree
  • 7 years of experience in developing and implementing warehouse management systems
  • Experience in project management of large cross-functional implementations
  • Implementation and support experience with web-based applications such as EXceed 4000, order management applications, LPS 2000, ConnectShip, ChainLink, i2's transportation suite and Logility Voyager
  • Experience using formal systems development methodologies
  • Proven experience with formal project management practices
  • Expertise in supply chain management, warehousing and distribution

It’d be great if you also have:

  • Master’s degree

Be part of something big.

 

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We’re the fastest-growing transportation company on the Fortune 500 list and we’re just getting started.

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.


Nearest Major Market: Greensboro