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Client Success Manager

Date: Feb 11, 2021

Location: High Point, NC, US, 27265

Company: XPO Logistics

Logistics done differently.

Are you excited by the challenge of connecting with clients, building relationships and seizing opportunities? As the Client Success Manager at XPO Logistics, you will be an integral part of our client onboarding and account management team, working closely with the Director of Customer Success to help to launch our XPO Direct eFulfillment product. You will become an expert on our product and work with prospective and new clients to ensure they fully understand our offering and have a positive onboarding experience. If you’re looking for a chance to take your career to the next level, we have an opportunity for you to grow with XPO.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.


What you’ll do on a typical day:

  • Directly responsible for onboarding new clients
  • Educate clients about XPO Direct eFulfillment’s processes and tools so that they are prepared for go-live
  • Lead advanced planning of renewals while identifying additional business to bring into scope; identify upselling opportunities to drive incremental revenue growth in the account
  • Perform customer onboarding, which includes reviewing XPO’s standard operating procedures, education, web setup, self-service and contact lists
  • As the product SME, partner with Account Executives to educate potential clients on our product, services and applications
  • Work cross-functionality with stakeholders across the organization to improve the product offering and customer experience
  • Develop training materials to ensure client adoption of XPO Direct eFulfillment’s tools and processes

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor's degree or equivalent related work or military experience
  • 2 years of combined experience in sales, 3PL, LTL, project management and/or logistics
  • Experience in account management activities and customer issue resolution

It’d be great if you also have:

  • Availability to travel up to 20% of the time
  • B2B sales or implementation experience, or experience working in or selling into online retail
  • Software sales or implementations experience a plus
  • Proven success meeting sales goals in previous roles
  • Self-motivated work style with effective time management and organizational skills
  • Excellent communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
  • Ability to understand competitor strategies, products and pricing patterns

Be part of something big.


XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Greensboro

Job Segment: Supply Chain Manager, Outside Sales, Manager, Software Sales, Supply, Operations, Sales, Management