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Customer Service Supervisor - 1st Shift

Date: Aug 14, 2019

Location: Joliet, IL, US, 60436

Company: XPO Logistics

1st Shift, Monday - Friday, 8:00am - 4:00pm


Logistics done differently.

At XPO Logistics, we’re constantly looking for talented individuals at all levels, who can deliver the caliber of service our company requires. As the Customer Service Supervisor, you’ll be recruiting, selecting, training and leading a team of dynamic customer service professionals. Your years of experience will be put to use maximizing employee engagement and maintaining clear and frequent communication on every level. You know that a positive work environment creates happy employees, which boosts productivity and dedication. We look to you to champion XPO values, ensuring a differentiated and engaged workforce.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.


What you’ll do on a typical day:

  • Establish, promote and maintain a culture dedicated to exceptional customer service
  • Initiate hiring, promotion, transfer and disciplinary action for staff
  • Model and inspire professional response and resolution to all customer inquiries and concerns regarding orders and shipments
  • Uphold and maintain adherence to company policies and procedures
  • Train and ensure proper utilization of warehouse management systems and maintain appropriate documentation

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor’s degree or equivalent combination of education and experience
  • 3 years of experience in customer service, including 2 years as a supervisor or manager
  • 2 years of experience in a warehousing/distribution center environment
  • Proficiency in Microsoft Office

It’d be great if you also have:

  • Knowledge of warehouse operations
  • Strong leadership skills
  • Exceptional customer service skills

Be part of something big.


XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Joliet
Nearest Secondary Market: Chicago