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Lead Dispatcher

Date: Mar 11, 2019

Location: Miami, FL, US, 33182

Company: XPO Logistics

Logistics done differently.

At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. As the Lead Dispatcher, you will coordinate job orders for delivery and ensure they are dispatched in a timely fashion. On our team, you’ll have the support to excel at work, and the resources to build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), life insurance, disability and more.

What you’ll do on a typical day:

  • Ensure job orders are processed, dispatched and completed and that time standards are maintained
  • Provide direction and information to couriers/messengers regarding any special instructions for delivery/pick-up
  • Provide accurate information to customer service representatives concerning individual job order status, or delivery/pick-up follow-up
  • Follow-up and investigate conditions leading to or preventing completion of service delivery orders
  • Monitor status and timeliness of work orders to ensure on-time delivery
  • Supervise, coach, train and manage the performance of couriers and messengers
  • Investigate and resolve issues with service delivery orders

What you need to succeed at XPO:

At a minimum, you’ll need:

  • High school diploma or equivalent
  • 2 years of experience dispatching package deliveries
  • Knowledge of the New York, tri-state area and traffic patterns
  • Proficient in Datatrac
  • Basic computer skills

It’d be great if you also have:

  • Bilingual English/Spanish skills
  • Excellent verbal and written communication skills

Be part of something big.

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We’re the fastest-growing transportation company on the Fortune 500 list and we’re just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Miami