Share this Job

Lead Analyst, Customer Accounts

Date: Feb 19, 2021

Location: North Richland Hills, TX, US, 76180

Company: XPO Logistics

Logistics done differently.

At XPO Logistics, we are constantly looking for talented individuals at all levels, who can deliver the caliber of service our company requires. As a Customer Success Analyst, you will be expected to perform trend analysis, proactively identify and drive resolutions, and be the advocate for the customer. The Customer Success Analyst will work across multiple internal departments including Sales, Operations, and Finance to ensure XPO is providing best-in-class service.

 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

 

What you’ll do on a typical day:

  • Monitor utilization and partner with customers to develop strategies to ensure best use of our service and help achieve maximum value
  • Perform root cause analysis and corrective action plans when required
  • Perform trend analysis to provide strategic and actionable business insights that enable leadership to make data-driven decisions and reduce the risk of customer churn
  • Identify and advocate for robust solutions to recurring issues affecting customer base
  • Partner with technology teams to prioritize enhancements when appropriate
  • Facilitate operational reporting for monthly/quarterly business reviews for assigned focus accounts

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor's degree or equivalent related work or military experience
  • 4 years’ experience supporting customers with operational and technical issues; including developing project plans and status reporting

It’d be great if you also have:

  • LTL experience preferred
  • Experience with Microsoft Office products such as Word and Excel
  • Analytical and problem-solving skills
  • Excellent verbal and written communication skills with the ability to manage difficult customer conversations.
  • Experience communicating business requirements that are the drivers of key results
  • Ability to build relationships and influence others
  • Ability to operate with minimal guidance and structure in a fast-paced, client-focused environment

Be part of something big.

 

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Outside Sales, Sales Operations, Supply, Logistics, Supply Chain, Sales, Operations