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Senior Customer Onboarding Analyst

Date: Jul 11, 2019

Location: North Richland Hills, TX, US, 76180

Company: XPO Logistics

Logistics done differently.

Are you passionate about connecting with customers? Do you want to take your career to the next level with a rapidly expanding global company? Join XPO Logistics, a company named among the most admired in the world by Fortune and one of America’s best employers by Forbes. As the Senior Customer Onboarding Analyst, you’ll work directly with Sales to deliver technological Less-than-Truckload (LTL) transportation solutions for Tier 1 accounts. Your focus will be on launching a successful program and monitoring the customer experience to ensure we exceed expectations as a premier transportation partner. Become a part of our growing, dynamic team and we'll help you develop to a level that will exceed your expectations.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.


What you’ll do on a typical day:

  • Collaborate with sales leadership in sales cycle to present capabilities and options for supporting customers’ specific needs as required
  • Partner with Sales, Technology and Operations to meet customer requirements for all large customers; present recommendations to senior leadership for workaround alternatives when necessary
  • Handle customer onboarding, including technology, operations and billing work streams
  • Review LTL standard operating procedures with the customer, along with education, web setup, self-service and contact lists
  • Support post-launch monitoring and review customer experience at 7, 14, 30 and 60 days to ensure a seamless experience and ability to pay invoice
  • Analyze gaps identified in the first 60 days and work with appropriate business teams to drive resolution
  • Provide reports, statistical data and metrics to leadership on onboarding status and trends

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor’s degree, 4 years of related work experience or equivalent military experience
  • 5 years of experience working in LTL freight operations, project management and/or logistics
  • Working knowledge of Microsoft Office
  • Knowledge of general business practices related to sales, accounts payable, accounts receivable, procurement and logistics

It’d be great if you also have:

  • Strong ability to effectively interact with all levels of management and both internal and external customers
  • Ability to coordinate multiple individuals (or teams) to reach a decision or goal
  • Strong attention to detail and follow-up skills with ability to identify and resolve problems
  • Excellent organizational, verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
  • Ability to handle multiple projects and time demands with a high level of urgency, personal integrity, energy, and stamina

Be part of something big.


XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth