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Specialist, Collections

Date: Apr 20, 2021

Location: North Richland Hills, TX, US, 76180

Company: XPO Logistics

Logistics done differently.

At XPO Logistics, we look for employees who like a challenge and find ways to advance our processes so that they are more effective and efficient. As the Specialist, Collections, you will support the collections functions by partnering with our customers to resolve issues and collect on outstanding balances. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.   


Pay, benefits and more.

Select the appropriate benefits paragraph.


What you’ll do on a typical day:

  • Provide correspondence and supporting documentation in a fast paced, goal-oriented collections department in a timely manner
  • Efficiently use resources to research, resolve and respond to complex customer issues
  • Make a minimum of 30 outbound calls per day on outstanding accounts
  • Identify collections issues and forward them for resolution
  • Provide customers with correspondence
  • Perform uploads to customer websites
  • Ability to effectively probe in conversations to understand customer’s wants and needs
  • Consult and guide customers to the appropriate next step based on their situation
  • Deliver exceptional customer experience in all interactions through inbound and outbound calls to meet goals
  • Demonstrate the ability to handle situations which may require adaptation of response according to customer response
  • Performs other duties as assigned

What you need to succeed at XPO:

At a minimum, you’ll need:

  • 1 years of high-volume collections experience
  • Experience with Microsoft Office products including Excel

It’d be great if you also have:

  • High school diploma or equivalent education
  • Strong knowledge of Mainframe, Oracle, and GetPaid systems
  • Understanding of rule sets/rate aids and contracts
  • Excellent written and verbal communication
  • Ability to prioritize and manage multiple responsibilities
  • Incredible work ethic, strong attention to detail
  • Goal-oriented with solid problem-solving skills

Be part of something big.


XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Mainframe, Database, Oracle, Supply, Logistics, Technology, Operations