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Specialist, Customer Care

Date: Apr 30, 2021

Location: North Richland Hills, TX, US, 76180

Company: XPO Logistics

Logistics done differently.

Ranked as the #1 North American logistics company according to Transport Topics, XPO Logistics is among the most admired companies in the world according to Fortune Magazine. As the Customer Care Specialist, you will provide excellent customer service to internal and external customers. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

 

What you’ll do on a typical day:

  • Take ownership of customer needs and work internally on behalf of the customer
  • Identify the causes of problems and take appropriate resolution steps
  • Respond to customer inquiries promptly
  • Escalate issues appropriately
  • Enter data accurately for all customer interactions

What you need to succeed at XPO:

At a minimum, you’ll need:

  • 1 year of related work experience
  • Experience with Microsoft Office (Outlook, Word, PowerPoint and Excel), and other business-related applications

It’d be great if you also have:

  • High school diploma or equivalent
  • 3 years of customer service experience
  • 1 year of transportation industry experience
  • Availability to work a variety of shifts
  • Familiarity with CRM technology, e.g., Salesforce.com
  • Ability to identify and help implement continuous improvement solutions
  • Ability to understand instructions and pre-established guidelines to perform required tasks

Be part of something big.

 

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Supply, Logistics, CRM, Supply Chain, Customer Service, Operations, Technology