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Specialist, Customer Solutions

Date: Apr 6, 2021

Location: North Richland Hills, TX, US, 76180

Company: XPO Logistics

Logistics done differently.

Join XPO Logistics, a company named among the most admired in the world by Fortune Magazine and one of America’s best employers by Forbes. As the Specialist, Customer Solutions, you will respond to all issues related to our premium customers. On our team, you’ll have the support to excel at work, and the resources to build a career you can be proud of.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.


What you’ll do on a typical day:

  • Provide a single point of contact for premium customers
  • Utilize available resources to identify issues, offer solutions and provide information to customers regarding shipments, coding, collections, corrections and any other issues
  • Assist with the training of current and new customer solutions staff

What you need to succeed at XPO:

At a minimum, you’ll need:

  • 1 year of relevant work experience

It’d be great if you also have:

  • Experience working in cargo claims
  • 1 year of experience working in transportation operations or in a logistics environment
  • 2 years of experience investigating customer complaints/issues and resolving problems to the customer's satisfaction
  • Experience working as a member of an integrated team
  • Customer service knowledge with the ability to advocate for the customer
  • Knowledge and understanding of the basic requirements for freight movement
  • Ability to effectively cross-train other employees

Be part of something big.


XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Supply, Logistics, Supply Chain, Customer Service, Operations