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IT Product Analyst

Date: Jul 25, 2019

Location: Portland, OR, US, 97209

Company: XPO Logistics

Logistics done differently.

At XPO Logistics, we’re constantly looking for ways to improve, enhance and adapt in an ever-changing marketplace. As the Product Analyst, you will support our initiatives to innovate beyond feature enhancements. You’ll utilize your incredible knack for building strong relationships with an amazing and diverse group of users, carriers and customers, while partnering with interesting internal and external resources to create an exciting and impactful user experience (UX). Join us at XPO, and we’ll equip you with the very best tools to grow and develop to a level that will exceed your expectations and help you reach your career goals.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.


What you’ll do on a typical day:

  • Lead the identification, review and analysis of business and product requirements; assist in the design and development of products that address specific business needs
  • Develop feedback loops between the products and the users; continuously improve understanding of the problem by talking with the users, measuring how the product is used and evangelizing the insights to the product and engineering teams
  • Provide subject matter expertise on products supported; maintain strong communication links among business leadership, field users and IT team members; participate in the training and development of team members
  • Ensure delivery within established test criteria and assist in executing user acceptance testing (UAT); make sure that development/testing meets all product requirements
  • Participate in the deployment/implementation of application solutions; support ongoing operations by responding to queries and problems
  • Gather/synthesize data to ensure requirements address the right business problems; ensure resolution with implementation; perform technical troubleshooting of software (Java, Angular) 
  • Market, position, sell benefits and generally step beyond feature descriptions and into the world of launch plans and rollouts 
  • Engage with our direct customers, carriers and internal stakeholders at every level of the organization 
  • Lead strategic discussions and ideation sessions with business leaders to innovate beyond feature enhancements; serve as a partner in change management, working to ensure system adoption
  • Create excitement and an end-to-end user experience that delights users, in their language, in a way that makes it easy for them to adopt, evangelize and benefit 

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor’s degree in Business, Computer Information Systems or Logistics
  • 3 years of experience in business systems analysis and/or design
  • Experience feeding an agile development process, i.e., as the Product Manager/Owner
  • Proven experience driving innovation, new technology and partnerships with cutting-edge software/hardware/application providers 
  • Recent experience as a developer or technical lead
  • Experience with software development processes, including discovery, design, engineering, UAT and implementation
  • Demonstrated understanding of UX

It’d be great if you also have:

  • Logistics experience
  • An analytical and data-oriented approach to problem-solving
  • Strong ability to work in ambiguous situations and create clarity
  • Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience

Be part of something big. #LI-RK1


XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Nearest Major Market: Portland Oregon