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Specialist, Digital Freight Match

Requisition Id:  312723
Business Unit:  Brokerage
Location: 

Ann Arbor, MI, US, 48105-2751

 

Solutions driven success.

 

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

 

As the Digital Freight Match Representative, you will be responsible for maintaining reports, tracking shipments and dealing with issues that arise, ensuring our customers have a positive experience. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

 

What you’ll do on a typical day:

  • Receive inbound calls from non-portfolio carriers; answer questions from carriers related to the Carrier Portal and the Drive XPO app
  • Take offers from carriers and negotiate the rates with XPO Sales Representatives; report offer rejection issues from the Sales Representatives
  • Obtain tracking information from carriers
  • Manage load delivery and Ready-to-Pay (RTP)
  • Sell features of the portal and app to reduce the amount of redundant inbound calls
  • Provide information on loads and gather capacity information from non-portfolio carriers; track carrier behaviors and performance (bounce %)
  • Escalate issue-related matters to Systems Coach

What you need to succeed at XPO:

At a minimum, you’ll need:

  • 1 year of experience providing support to internal and external customers, and/or vendors in the transportation industry
  • Working knowledge of Microsoft Office and Windows applications

It’d be great if you also have:

  • High school diploma or equivalent
  • 2+ years of third-party logistics (3PL) experience
  • Excellent verbal and written communication skills

Be part of something big.

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 
 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  
 

Review XPO's candidate privacy statement here. 


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