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Director, Sales & Operations

Requisition Id:  338989
Business Unit:  Brokerage

Charlotte, NC, US, 28277


Solutions driven success.


XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 


As the Director, Sales & Operations, you will provide strategic leadership and direction for our Transportation Management services. Your focus will be successfully managing client relationships, meeting, or exceeding client expectations, and working to ensure effective operational solutions and service improvements. We want to leverage your skills and years of experience to create positive results, ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.


What you’ll do on a typical day:

  • Lead the process of delivering successful proposals to future clients and internal operations at the start of the project implementation phase; develop an awareness of the issues that are pertinent to operational implementation
  • Define requirements for transportation operations and ensure the implementation of new strategies and initiatives to effectively meet or exceed company requirements and customer expectations
  • Develop and deploy transportation operational and management solutions, and establish business controls and processes to support regional transportation operations
  • Identify growth opportunities with current and new customers; perform account management functions for the customer
  • Communicate with customers, vendors, and operations to ensure customer commitments are met
  • Maintain strong relationships with internal partners, including Sales, Operations, IT and Pricing
  • Identify, present, and discuss with senior leadership the feasibility of new business opportunities with specific potential clients

What you need to succeed at XPO:

At a minimum, you’ll need:

  • 7 years of transportation management or contracted logistics experience
  • Experience in a managerial role and designing managed transportation solutions

It’d be great if you also have:

  • Bachelor’s degree in Business, Logistics, or Supply Chain Management
  • 5 years of experience working with a top 25 3PL company
  • Availability to work extended hours including evenings, nights and weekends; ability to travel to customer and multiple operating locations up to 20% of the time
  • Solid problem-solving techniques and statistical analysis skills
  • Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees

Be part of something big.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  

Review XPO's candidate privacy statement here. 

Nearest Major Market: Charlotte

Job Segment: Operations Manager, Sales Management, Logistics, Supply Chain Manager, Statistics, Operations, Sales, Data