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Senior Analyst, Benefits

Date: Dec 19, 2021

Location: Charlotte, NC, US, 28277

Company: XPO Logistics


Solutions driven success.


XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 



As the Senior Analyst, Benefits, you will provide the necessary education and support to ensure employees are taking advantage of the benefits we offer and making the best choices for themselves and their families. As part of our team, you’ll have the support to excel at work, and the resources to build a career you can be proud of.


What you’ll do on a typical day:

  • Track account uploads with vendors for FSA, commuter, and HSA plans, prepare and audit payment files and ensure accounts are funded timely and accurately; research any discrepancies
  • Review and research medical or dental escalations and coordinate resolution carriers
  • Provide support on data file issues between TPA, carriers and XPO related to eligibility, enrollment, COBRA and other employee events
  • Monitor and manage case resolution within performance standards and regulatory compliance; reduce time to resolve complex inquiries
  • Participate in system testing and identification of system and user-interface issues  
  • Cross train benefit colleagues to provide back up as needed
  • Assist benefit team with special projects and ad hoc requests; involvement in escalated cases when needed

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor's degree in Business, HR or a related field or equivalent related work or military experience
  • 2 year of experience in a benefits role
  • Experience in benefits processes and regulations (FMLA, HIPAA, IRS regulations, etc.)
  • Proficiency in Microsoft Office, including Excel
  • Knowledge of HR and benefits systems 

It’d be great if you also have:

  • 4 years of experience in HR or a related field; 2 years of experience in a benefits role 
  • Experience working in a shared services organization 
  • Ability to work well in a team environment; strong relationship management skills with a customer focus
  • Strong problem-solving and analytical skills
  • Excellent verbal and written communication skills 
  • Outstanding process and query management skills

Be part of something big.


XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review XPO's candidate privacy statement here. 

Nearest Major Market: Charlotte

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