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Senior Business Systems Analyst - Servicenow

Requisition Id:  231222
Business Unit:  Corporate

Charlotte, NC, US, 28277


Logistics at full potential. 


At GXO, we’re constantly looking for talented individuals at all levels, who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work, and the resources to build a career you can be proud of.


GXO Logistics has completed the spin-off from XPO Logistics. As we update our systems, there are places throughout the application where you see references to XPO Logistics/XPO.  Please substitute GXO for XPO throughout the application as you answer these questions.


As the Senior Analyst, Technical Services, you’ll act as the liaison between the business team and the Platform team to assist in developing the requirements of the business and ensure the correct platform solutions are used to deliver business solutions. We will immerse you in a rapidly growing environment fueled by achievement and a tenacious team spirit, and make sure you have the tools, resources and support to build a career you’re not only proud of, but one you’ll love.


What you’ll do on a typical day:

  • Participate in the identification, review and analysis of business requirements and assist in the design and development of solutions.
  • Perform stakeholder interviewing to comprehend the current process and gather requirements
  • Gather, analyze, document, and communicate business requirements to complex environment
  • Collaborate with the Product Owner(s) and Project Managers to complete iteration and Release Planning, ensuring appropriate technical representation
  • Support the business by answering questions as individuals build or develop the system
  • Oversee project management and Day-to-day team duties including, status reports, estimating work efforts, planning work assignments
  • Troubleshoot and resolve Incidents in Service Management queue for ServiceNow errors
  • Oversee ServiceNow team’s process improvement opportunities
  • Maintain and create accurate, consistent, and user-friendly documentation suitable for reuse in multiple applications
  • Guide prioritization of requirement documents, design documents and work products

What you need to succeed at GXO:

At a minimum, you’ll need:

  • Bachelor's degree or equivalent related work or military experience
  • 2 years of ServiceNow or comparable systems and/or implementation experience
  • Experience in technical writing and communications in a project-based environment

It’d be great if you also have:

  • Bachelor’s degree in Technical Communications, Computer Science, or related discipline
  • 4 years of experience in technical writing and communications in a project-based environment.
  • 6 years of ServiceNow or comparable systems and/or implementation experience
  • ServiceNow Certification such as ITIL v3 Foundations certification (preferred),
  • Certified ServiceNow Systems Administrator (preferred) or any other ServiceNow Certifications which proves the proficient track record working in ServiceNow systems in the past.

Be part of something big.


GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here. 

Nearest Major Market: Charlotte

Job Segment: Systems Analyst, Supply, Computer Science, Logistics, Project Manager, Technology, Operations