Share this Job

Specialist, Digital Freight Match

Requisition Id:  214382
Business Unit:  Brokerage
Location: 

Charlotte, NC, US, 28277

 

Solutions driven success.

 

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

 

As the Digital Freight Match Representative, you will be responsible for maintaining reports, tracking shipments and dealing with issues that arise, ensuring our customers have a positive experience. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

 

What you’ll do on a typical day:

  • Receive inbound calls from non-portfolio carriers; answer questions from carriers related to the Carrier Portal and the Drive XPO app
  • Take offers from carriers and negotiate the rates with XPO Sales Representatives; report offer rejection issues from the Sales Representatives
  • Obtain tracking information from carriers
  • Manage load delivery and Ready-to-Pay (RTP)
  • Sell features of the portal and app to reduce the amount of redundant inbound calls
  • Provide information on loads and gather capacity information from non-portfolio carriers; track carrier behaviors and performance (bounce %)
  • Escalate issue-related matters to Systems Coach

What you need to succeed at XPO:

At a minimum, you’ll need:

  • 1 year of experience providing support to internal and external customers, and/or vendors in the transportation industry
  • Working knowledge of Microsoft Office and Windows applications

It’d be great if you also have:

  • High school diploma or equivalent
  • 2+ years of third-party logistics (3PL) experience
  • Excellent verbal and written communication skills

Be part of something big.

 

XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


 
XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review XPO's candidate privacy statement here. 


Nearest Major Market: Charlotte

Job Segment: Logistics, Supply Chain, Outside Sales, Operations, Sales