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Technology Contract Manager

Date: Nov 20, 2021

Location: Charlotte, NC, US, 28277

Company: XPO Logistics


Solutions driven success.


XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 


As the Manager, Technology VMO, you’ll be responsible for sourcing and lifecycle management of hardware, software and IT services in compliance with IT Vendor Management Office (VMO) framework; including new and existing sourcing deals and ensures contractual compliance across products and services provided by suppliers. Conducts market research and participates in contract negotiations. Ensures vendors are in compliance with service level agreements, operational agreements, and general obligations. Serves as a Liaison between IT teams and the business stakeholders with sourcing related activities.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.


What you’ll do on a typical day:

  • Partner with stakeholders to conduct requests for proposal, requests for information, and requests for quote (all RFxs)
  • Define deal optimization objectives, implement negotiation strategies and identify sourcing solutions that meet/exceed business objectives
  • Prepare, review, execute, and manage the process for approval of IT contracts, contract renewals, terminations and change orders
  • Ensure financial processes are in place for processing of payments, invoices and work orders for VMO suppliers and contracts; Manage and resolve contract disputes in collaboration with legal and finance teams
  • Develop and maintain relevant financial, operational and service metrics for the VMO that demonstrate the goals and objectives of the department
  • Participate in the establishment of ongoing governance of suppliers. Be a resource to stakeholders for contract management and administration
  • Participate in the management of standard IT service delivery framework in collaboration with IT Service Management (ITSM)
  • Develop and maintain VMO artifacts and participate in supplier reviews. Review SLA and other operational metrics

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor's degree or equivalent related work or military experience
  • 5 years of industry experience in IT product and services procurement, sourcing, and IT contract administration; preferably in large, multi-state, multi-national IT departments
  • Knowledge of ITSM (IT Service Management) operations or service management processes
  • Experience with contract administration, governance, and customer relationship management

It’d be great if you also have:

  • Bachelor’s degree in Computer Science or related technical area; or equivalent combination of education and experience
  • Master’s degree in Business Administration (MBA), MS in Computer Science or related field preferred
  • 3 to 5 years’ experience negotiating medium to large IT product and services agreements. Experience with negotiation and management of Cloud (IAAS, SAAS) agreements is a plus
  • ITIL certification a plus
  • Working knowledge of transportation, logistics and supply chain management
  • Proven track record of ability to drive and implement process improvements

Be part of something big.


XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review XPO's candidate privacy statement here. 

Nearest Major Market: Charlotte

Job Segment: Information Technology, IT Manager, Supply Chain Manager, Manager, Supply, Technology, Operations, Management