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Manager, Dispatch

Date: Dec 28, 2021

Location: Dublin, OH, US, 43017

Company: XPO Logistics


Solutions driven success.


XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 


As the Service Manager, you will be responsible for order management activities, including selecting vendors that maximize margin, tendering loads to underlying intermodal carriers, and managing dashboards. You’ll make sure your team exceeds expectations in the areas of on-time pickup and delivery, email response time, dwell time of equipment, paperwork collection and actual cost versus planned cost. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. This is an opportunity for you to build a rewarding career, while positively impacting XPO's future.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.


What you’ll do on a typical day:

  • Oversee performance management, including ensuring on-time deliveries and pickups, confirming proper records are entered into the system for operational/billing purposes, and handling all aspects of equipment management
  • Handle employees, which includes recruiting, mentoring, developing a team and training your staff to deliver exemplary customer service
  • Improve the service provided by the planners and dispatchers by coaching them on procedures, polices and standards; stay current on the organization’s products and services
  • Perform customer service activities, including communicating daily with existing customers, potential customers, internal dray terminals, external dray vendors and independent contractors
  • Assist with conflict resolution by taking ownership of high-level customer issues and following problems through to resolution; work cross-functionally with other departments to resolve issues
  • Research and report on statistics; compile accurate reports by documenting customer service interactions and service level agreements

What you need to succeed at XPO:

At a minimum, you’ll need:

  • 4 years of logistics experience with 1-year leadership experience
  • Experience with Windows applications and Microsoft Office (Outlook, Excel, PowerPoint)

It’d be great if you also have:

  • Bachelor's degree in logistics, business or similar
  • Availability to occasionally work nights and weekends
  • Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees
  • Solid business focus with demonstrated ability to work in partnership with management teams to achieve positive results
  • Capacity to perform with a high level of initiative, exhibiting persistence and a willingness to stimulate new ideas within the organization
  • Ability to identify and resolve problems
  • Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for intended audience

Be part of something big.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  

Review XPO's candidate privacy statement here. 

Nearest Major Market: Columbus
Nearest Secondary Market: Dublin

Job Segment: Transportation, Manager, Performance Management, Operations, Management, Human Resources