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Specialist, Escalation

Date: Dec 31, 2021

Location: Dublin, OH, US, 43017

Company: XPO Logistics


Solutions driven success.


XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 


As the Specialist, Escalation, you will be responsible for resolving customer invoice disputes and collecting any charges deemed valid in the Escalation process. You will also effectively evaluate, investigate and settle charges in the dispute, as well as initiate opportunities for improvement internally and with other related operating departments. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. 


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.


What you’ll do on a typical day:

  • Resolve all billing issues and invoice disputes using resources within the company
  • Identify and communicate billing issues and resolutions between terminal, collections and customers
  • Collect money due on any valid invoice dispute
  • Create and communicate reports assigned by management
  • Prepare communications and training documentation outlining processes to be followed to prevent future disputes
  • Configure and maintain customer billing and documentation requirements in company systems

What you need to succeed at XPO:

At a minimum, you’ll need:

  • 1 year of experience in an analytical environment

It’d be great if you also have:

  • High school diploma or equivalent
  • Bachelor’s degree
  • 2 years of experience in logistics or related field
  • Solid aptitude for understanding and analyzing large amounts of data from multiple sources
  • Strong attention to detail and follow-up skills with the ability to identify and resolve problems

Be part of something big.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  

Review XPO's candidate privacy statement here. 

Nearest Major Market: Columbus
Nearest Secondary Market: Dublin