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Customs Specialist

Requisition Id:  158563
Business Unit:  LTL
Location: 

Ann Arbor, MI, US, 48105

Logistics done differently.

At XPO Logistics, our employees take pride in their work and show dedication to their job. As the Specialist, Customs, you will be responsible for handling all interactions for internal and external customers while ensuring customer satisfaction with each transaction. This is a fast-paced job that supports and blends responsibilities in the areas of customs compliance, operations, sales and customer care for our international and offshore clients. Become a part of our fast-growing, dynamic team and we'll help you build a career that will exceed your expectations.

 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

 

What you’ll do on a typical day:

  • Assist internal and external customers with inquiries relative to international shipping, customs requirements, shipment tracing, billing and invoicing questions, and requests for information
  • Communicate with customs brokers and customers to ensure clearance of shipments to prevent unnecessary delays at the borders
  • Recognize and resolve documentation errors
  • Assist drivers with shipment and trip information relative to crossing the border
  • Process shipments and trips to ensure on-time service to our customers and seamless border crossings for our drivers
  • Maintain accurate shipment history and audit integrity

 

What you need to succeed at XPO:

At a minimum, you’ll need:

  • 1 year of related work experience
  • Strong computer and typing skills
  • Experience with Microsoft Office
  • Availability to work a variety of shifts, including days, evenings, nights and weekends

It’d be great if you also have:

  • 2 years of office experience dealing with corporate customers, or inbound/outbound call center experience
  • Bilingual English/Spanish
  • Cross-border and customs brokerage experience
  • Working knowledge of the transportation industry
  • Strong problem-solving and investigative skills to bring issues to resolution
  • Excellent written and verbal communication skills
  • Pleasant and professional phone etiquette
  • Ability to multitask, prioritize workload and remain highly organized

 

Be part of something big.

 

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.


Nearest Major Market: Ann Arbor
Nearest Secondary Market: Detroit