Lead Specialist, Customs

Requisition Id:  361057
Business Unit:  LTL

Ann Arbor, MI, US, 48105


Solutions driven success.


XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 


As the Customs Specialist Lead, your solid work ethic and attention to the small details will help us keep our operations running smoothly. On our team, you’ll have the tools to succeed and the opportunity to build a rewarding career. If you’re looking for a growth opportunity, join us at XPO.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.


What you’ll do on a typical day:

  • Develop, prepare, maintain, and research monthly performance reports
  • Maintain and update procedural training documentation and the departmental SharePoint site
  • Provide guidance and technical support to others when deviation from standard processes occurs; escalate recurring issues to management
  • Lead improvement initiatives for departmental processes and ensure that tasks are completed within designated time frames
  • Provide technical expertise in customs-related functions, including physical clearance processes, paperwork processes and regulatory requirements, as well as Occupational Safety and Health Administration (OSHA) and Department of Transportation (DOT) regulations

What you need to succeed at XPO:

At a minimum, you’ll need:

  • 4 years of related work experience
  • Call center experience
  • Administrative support experience in a corporate office
  • Proficiency with SharePoint
  • Knowledge of U.S. and Canadian geography

It’d be great if you also have:

  • Experience in the transportation industry
  • Experience handling DOT accident, injuries, and breakdowns within the transportation environment
  • Familiarity with trade compliance, customs regulations, DOT, and OSHA

Be part of something big.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  

Review XPO's candidate privacy statement here. 

Nearest Major Market: Ann Arbor
Nearest Secondary Market: Detroit

Job Segment: Developer, Sharepoint, Call Center, Compliance, Administrative Assistant, Technology, Customer Service, Legal, Administrative