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Linehaul Customer Service Representative

Requisition Id:  274603
Business Unit:  LTL

Ann Arbor, MI, US, 48105


Solutions driven success.


XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 


As the Specialist, Customer Service Representative - Linehaul, you will be responsible for evaluating and managing accident scenes, employee injuries and linehaul roadside breakdowns. You will work within XPO’s Safety Policy guidelines, as well as DOT, FMCSA and OSHA regulations in a call center environment to ensure our drivers are taken care of when they need assistance. On our team, you’ll have the support to excel at work and the resources to build a rewarding career.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.


What you’ll do on a typical day:

  • Receive incoming calls from employees who have been involved in an accident, have been injured, and/or have been in a linehaul roadside breakdown; receive calls from the motoring public, law enforcement, claims adjusters and the Casualty Claims department
  • Coordinate service repairs and breakdown assistance between service centers and vendors on several different types of company equipment, such as trucks, trailers, dollies, forklifts, hostlers or other equipment
  • Collaborate with all levels and departments to include Executives, Safety Managers and Shop Managers, as well as other departments such as Accounts Payable and Casualty Claims
  • Follow directions while remaining engaged, productive, flexible and adaptable to changing conditions and expectations
  • Offer team support when and where needed; understand that individual contributions reflect the team and can impact credibility and/or customer satisfaction

What you need to succeed at XPO:

At a minimum, you’ll need:

  • 1 year of related work experience
  • Excellent typing and 10-key skills
  • Experience with Microsoft Office
  • Availability to work a variety of shifts, including days, evenings, nights and weekends

It’d be great if you also have:

  • 2 years of experience in a call center environment
  • Familiarity with DOT regulations
  • Experience in the Less-than-Truckload (LTL), transportation, logistics or supply chain industry
  • Ability to work independently with little or no supervision and/or in a team environment
  • Positive, can-do attitude to achieve goals
  • Excellent interpersonal and communication skills to effectively interact with internal and external customers, law enforcement, claims adjusters, etc.; ability to influence business/function leaders
  • Strong organizational and investigative skills
  • Creativity and good judgment in relation to problem-solving

Be part of something big.


XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review XPO's candidate privacy statement here. 

Nearest Major Market: Ann Arbor
Nearest Secondary Market: Detroit

Job Segment: Customer Service Representative, Accounts Payable, Supply, Logistics, Customer Service, Finance, Operations