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Senior Analyst, Sales Operations

Requisition Id:  347842
Business Unit:  LTL

Ann Arbor, MI, US, 48105


Solutions driven success.


XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 


As the Senior Analyst, Sales Operations, you will be responsible for administrating Salesforce, including proposing system enhancements, creating reports, developing dashboards, auditing activity and managing users. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO.


Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.  


What you’ll do on a typical day:

  • Create, develop and maintain Salesforce reports, dashboards and users
  • Perform Salesforce quality audits and report to management
  • Participate in planning and enhancement sessions
  • Support designated senior sales team members with multimillion-dollar engagements, including coordinating bids and proposals
  • Analyze and provide critical data to support senior sales team member for high-value target account
  • Capture and route leads from general sources (website, phone, etc.) to ensure proper level of attention is provided to customers
  • Provide detailed analysis of sales opportunities and activities
  • Run Salesforce reports, export data and create reporting within Excel and PowerPoint

What you need to succeed at XPO:

At a minimum, you’ll need:

  • Bachelor's degree or equivalent related work or military experience
  • 2 years of experience in sales operations, supply chain management, logistics, engineering or operations
  • Prior experience with Salesforce, creating reports, developing dashboards, auditing activity and managing users
  • Project management experience
  • Solid experience with Microsoft Office (Excel, Word, PowerPoint, Visio, Project and Access)

It’d be great if you also have:

  • Bachelor’s degree in IT, Engineering, Supply Chain, Operations Management or Business
  • MBA or master’s degree
  • Knowledge of supply chain management, including warehouse management systems, system design techniques, engineering design processes, system integration technologies and enterprise resource planning systems
  • Strong project management skills with demonstrated ability to collaborate with and lead cross-functional teams
  • Excellent written and verbal communication skills with the ability to communicate business needs to technical and non-technical people 
  • Strong documentation skills including business requirements, scope definition, cost and value propositions
  • Ability to thrive in an unstructured environment that demands a consultative approach and solutions that span multiple environments

Be part of something big.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  

Review XPO's candidate privacy statement here. 

Nearest Major Market: Ann Arbor
Nearest Secondary Market: Detroit

Job Segment: Logistics, Operations Manager, Supply Chain Manager, Sales Operations, Supply Chain, Operations, Sales